:root {
  --fundo: #FBFAF7; --lateral: #F3F2EC; --borda: #E4E2D9; --borda-forte: #DCDAD0;
  --texto: #1F1F1C; --suave: #6B6A63; --suave2: #55544D; --oliva: #4A6B2A; --oliva-claro: #EEF2E6;
  --alerta: #8A4F00; --alerta-fundo: #FFF1DC; --critico: #B3402F; --cinza: #EFEEE8; --branco: #FFFFFF;
  --serif: 'Fraunces', Georgia, serif; --sans: 'Inter', system-ui, -apple-system, sans-serif;
}
* { box-sizing: border-box; }
html, body { margin: 0; background: var(--fundo); color: var(--texto); font-family: var(--sans); -webkit-font-smoothing: antialiased; }
button, input { font-family: inherit; }
button { cursor: pointer; }
a { color: var(--oliva); }
.carregando { padding: 40px; text-align: center; color: var(--suave); }
.oculto { position: absolute; width: 1px; height: 1px; overflow: hidden; clip: rect(0 0 0 0); white-space: nowrap; }

/* ---------- login ---------- */
.login { min-height: 100vh; display: flex; align-items: center; justify-content: center; padding: 24px; }
.login-caixa { width: 100%; max-width: 400px; text-align: center; display: flex; flex-direction: column; gap: 18px; align-items: center; }
.login h1 { font-family: var(--serif); font-weight: 400; font-size: 36px; margin: 0; letter-spacing: -0.02em; }
.login p { color: var(--suave); margin: 0; line-height: 1.5; }
.login .erro { color: var(--critico); font-size: 14px; min-height: 20px; }
.logo { width: 52px; height: 52px; border-radius: 16px; background: var(--oliva); color: #fff; display: flex; align-items: center; justify-content: center; }
.logo.pequeno { width: 32px; height: 32px; border-radius: 10px; }

/* ---------- layout ---------- */
.app { display: flex; min-height: 100vh; }
.lateral { flex: 0 0 272px; width: 272px; background: var(--lateral); border-right: 1px solid var(--borda); padding: 12px; display: flex; flex-direction: column; gap: 4px; position: sticky; top: 0; height: 100vh; overflow-y: auto; }
.marca { display: flex; align-items: center; gap: 10px; padding: 6px 8px 12px; }
.marca b { display: block; font-size: 16px; }
.marca small { display: block; font-size: 11.5px; color: var(--suave); }
.btn-nova { display: flex; align-items: center; gap: 10px; width: 100%; min-height: 44px; padding: 0 14px; border: 1px solid var(--borda); border-radius: 12px; background: var(--branco); color: var(--texto); font-size: 14px; font-weight: 600; margin-bottom: 8px; }
.btn-nova:hover { border-color: #BEBCB0; }
.nav { display: flex; align-items: center; gap: 10px; width: 100%; min-height: 40px; padding: 0 12px; border: none; border-radius: 10px; background: transparent; color: var(--texto); font-size: 14px; font-weight: 500; text-align: left; }
.nav:hover { background: #E9E8E1; }
.nav.ativo { background: #E2E1D8; font-weight: 600; }
.nav .rotulo { flex: 1; }
.selo { min-width: 20px; height: 20px; padding: 0 6px; border-radius: 10px; background: var(--critico); color: #fff; font-size: 11.5px; font-weight: 700; display: inline-flex; align-items: center; justify-content: center; }
.titulo-lista { font-size: 11.5px; font-weight: 600; color: var(--suave); padding: 18px 12px 6px; text-transform: uppercase; letter-spacing: 0.05em; }
.recente { display: block; width: 100%; min-height: 36px; padding: 8px 12px; border: none; border-radius: 10px; background: transparent; color: #3C3B36; font-size: 13px; text-align: left; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.recente:hover { background: #E9E8E1; }
.recente.ativo { background: #E2E1D8; color: var(--texto); font-weight: 600; }
.espaco { flex: 1; }
.perfil { border-top: 1px solid var(--borda); padding: 12px 6px 4px; display: flex; align-items: center; gap: 10px; }
.avatar { width: 34px; height: 34px; border-radius: 17px; background: #2F6FA3; color: #fff; display: flex; align-items: center; justify-content: center; font-size: 13px; font-weight: 700; flex: 0 0 34px; }
.perfil .info { flex: 1; min-width: 0; }
.perfil b { display: block; font-size: 14px; white-space: nowrap; overflow: hidden; text-overflow: ellipsis; }
.perfil small { font-size: 12px; color: var(--suave); }
.principal { flex: 1; min-width: 0; display: flex; flex-direction: column; min-height: 100vh; }
.barra-topo { display: none; align-items: center; gap: 8px; padding: 10px 12px; border-bottom: 1px solid var(--borda); background: var(--fundo); position: sticky; top: 0; z-index: 10; }
.barra-topo b { flex: 1; font-size: 15px; }
.icone { width: 36px; height: 36px; display: inline-flex; align-items: center; justify-content: center; border: none; border-radius: 8px; background: transparent; color: var(--suave); }
.icone:hover { background: var(--cinza); color: var(--texto); }
.cortina { display: none; }

/* ---------- chat ---------- */
.chat { flex: 1; display: flex; flex-direction: column; }
.coluna { width: 100%; max-width: 760px; margin: 0 auto; }
.vazio { flex: 1; display: flex; align-items: center; justify-content: center; padding: 48px 20px 24px; text-align: center; }
.vazio h1 { font-family: var(--serif); font-weight: 400; font-size: 40px; letter-spacing: -0.02em; line-height: 1.15; margin: 18px 0 10px; }
.vazio p { font-size: 16px; color: var(--suave); margin: 0; }
.cabecalho-conversa { padding: 16px 20px 10px; border-bottom: 1px solid #EEEDE6; }
.cabecalho-conversa .coluna { display: flex; justify-content: space-between; gap: 12px; font-size: 15px; font-weight: 600; }
.cabecalho-conversa small { font-weight: 400; color: var(--suave); font-size: 12px; white-space: nowrap; }
.mensagens { flex: 1; padding: 28px 20px 24px; }
.mensagens .coluna { display: flex; flex-direction: column; gap: 30px; }
.msg-usuario { display: flex; justify-content: flex-end; }
.msg-usuario div { max-width: 78%; background: var(--cinza); border-radius: 20px; padding: 11px 16px; font-size: 15px; line-height: 1.55; white-space: pre-wrap; overflow-wrap: anywhere; }
.msg-oli { display: flex; gap: 14px; align-items: flex-start; }
.selo-agente { flex: 0 0 32px; width: 32px; height: 32px; border-radius: 10px; color: #fff; display: flex; align-items: center; justify-content: center; font-size: 12px; font-weight: 700; }
.corpo { flex: 1; min-width: 0; display: flex; flex-direction: column; gap: 10px; }
.quem { font-size: 13px; color: var(--suave); padding-top: 6px; }
.quem b { color: var(--texto); }
.texto { font-size: 15px; line-height: 1.7; white-space: pre-wrap; overflow-wrap: anywhere; }
.passos-btn { display: inline-flex; align-items: center; gap: 6px; border: none; background: transparent; color: var(--suave); font-size: 13px; padding: 4px 0; min-height: 32px; }
.passos-btn:hover { color: var(--texto); }
.passos-btn svg { transition: transform .15s; }
.passos-btn[aria-expanded="true"] svg { transform: rotate(90deg); }
.passos[hidden] { display: none; }
.passos { margin: 2px 0 0 6px; padding-left: 16px; border-left: 2px solid var(--borda); display: flex; flex-direction: column; gap: 6px; font-size: 13px; color: var(--suave2); line-height: 1.45; }
.cards { display: flex; flex-wrap: wrap; gap: 10px; }
.card { flex: 1 1 150px; border: 1px solid var(--borda); border-radius: 14px; padding: 12px 14px; background: var(--branco); }
.card small { display: block; font-size: 12px; color: var(--suave); }
.card b { display: block; font-size: 24px; margin-top: 4px; letter-spacing: -0.01em; }
.card span { display: block; font-size: 12px; color: var(--suave); margin-top: 2px; }
.card.atencao span { color: var(--alerta); }
.tabela { border: 1px solid var(--borda); border-radius: 14px; overflow: auto; background: var(--branco); }
table { border-collapse: collapse; width: 100%; }
th { text-align: left; font-size: 12px; font-weight: 600; color: var(--suave); padding: 10px 14px; border-bottom: 1px solid var(--borda); white-space: nowrap; background: #F7F6F2; }
td { font-size: 14px; padding: 10px 14px; border-bottom: 1px solid #EEEDE6; white-space: nowrap; }
tr:last-child td { border-bottom: none; }
td:first-child { font-weight: 600; }
.acoes { display: flex; flex-wrap: wrap; align-items: center; gap: 4px; font-size: 12px; color: var(--suave); }
.acoes .icone { width: 32px; height: 32px; }
.acoes .icone.marcado-bom { color: #34501C; }
.acoes .icone.marcado-ruim { color: var(--critico); }
.etiqueta { font-size: 12px; font-weight: 600; padding: 3px 9px; border-radius: 6px; background: var(--cinza); color: #3C3B36; }
.pensando { display: flex; gap: 14px; align-items: center; font-size: 14px; color: var(--suave); }
.ponto { display: inline-block; width: 6px; height: 6px; border-radius: 3px; background: var(--suave); margin-right: 4px; animation: piscar 1.2s infinite; }
.ponto:nth-child(2) { animation-delay: .2s; } .ponto:nth-child(3) { animation-delay: .4s; }
@keyframes piscar { 0%, 80%, 100% { opacity: .25; } 40% { opacity: 1; } }

.compositor { position: sticky; bottom: 0; padding: 8px 20px 18px; background: var(--fundo); }
.compositor .coluna { display: flex; flex-direction: column; gap: 10px; }
.caixa { background: var(--branco); border: 1px solid var(--borda-forte); border-radius: 24px; padding: 10px 10px 10px 18px; box-shadow: 0 4px 20px rgba(31,31,28,.06); display: flex; flex-direction: column; gap: 8px; }
.caixa:focus-within { border-color: #A9A79B; }
.caixa textarea { width: 100%; border: none; outline: none; resize: none; font: inherit; font-size: 15.5px; line-height: 1.5; color: var(--texto); background: transparent; padding: 8px 0 0; max-height: 200px; }
.caixa .linha { display: flex; align-items: center; gap: 8px; }
.seletor { display: inline-flex; align-items: center; gap: 8px; min-height: 36px; padding: 0 12px 0 6px; border: 1px solid var(--borda); border-radius: 18px; background: var(--fundo); color: var(--texto); font-size: 13px; font-weight: 600; }
.seletor .selo-agente { flex: 0 0 24px; width: 24px; height: 24px; border-radius: 7px; font-size: 10.5px; }
.enviar { width: 40px; height: 40px; border-radius: 20px; border: none; background: #B8B6AC; color: #fff; display: inline-flex; align-items: center; justify-content: center; margin-left: auto; }
.enviar.pronto { background: var(--texto); }
.menu-agentes { background: var(--branco); border: 1px solid var(--borda); border-radius: 18px; padding: 8px; box-shadow: 0 12px 32px rgba(31,31,28,.12); display: flex; flex-direction: column; gap: 2px; }
.menu-agentes small { font-size: 12px; color: var(--suave); padding: 6px 12px; }
.opcao { display: flex; gap: 12px; align-items: flex-start; width: 100%; padding: 10px 12px; border: none; border-radius: 12px; background: transparent; text-align: left; color: var(--texto); }
.opcao:hover { background: var(--lateral); }
.opcao.ativo { background: var(--oliva-claro); }
.opcao .selo-agente { flex: 0 0 30px; width: 30px; height: 30px; border-radius: 9px; font-size: 11.5px; }
.opcao b { display: block; font-size: 14px; }
.opcao span { display: block; font-size: 12.5px; color: var(--suave); }
.sugestoes { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 10px; }
.sugestao { text-align: left; border: 1px solid var(--borda); background: var(--branco); border-radius: 16px; padding: 14px 16px; color: var(--texto); display: flex; flex-direction: column; gap: 6px; transition: border-color .15s, box-shadow .15s; }
.sugestao:hover { border-color: #BEBCB0; box-shadow: 0 2px 10px rgba(31,31,28,.06); }
.sugestao small { font-size: 12px; color: var(--suave); display: flex; align-items: center; gap: 8px; }
.sugestao small i { width: 8px; height: 8px; border-radius: 4px; display: inline-block; }
.sugestao span { font-size: 14.5px; font-weight: 500; line-height: 1.4; }
.aviso { font-size: 12px; color: var(--suave); text-align: center; }

/* ---------- páginas ---------- */
.pagina { padding: 40px 24px; }
.pagina .conteudo { max-width: 1080px; margin: 0 auto; display: flex; flex-direction: column; gap: 20px; }
.pagina h1 { font-family: var(--serif); font-weight: 400; font-size: 34px; letter-spacing: -0.02em; margin: 0; }
.pagina .sub { font-size: 15px; color: var(--suave); margin-top: 8px; }
.painel-card { background: var(--branco); border: 1px solid var(--borda); border-radius: 18px; padding: 20px; }
.painel-card h2 { margin: 0 0 4px; font-size: 16px; font-weight: 600; }
.painel-card .sub { font-size: 13px; margin: 0 0 14px; }
.grade { display: grid; grid-template-columns: repeat(auto-fit, minmax(220px, 1fr)); gap: 14px; }
.kpi small { font-size: 13px; color: var(--suave); }
.kpi b { display: block; font-size: 34px; margin-top: 6px; letter-spacing: -0.02em; }
.kpi span { font-size: 12.5px; color: var(--suave); }
.linhas { display: flex; flex-wrap: wrap; gap: 14px; }
.linhas > * { flex: 1 1 380px; min-width: 0; }
.barra-funil { display: flex; align-items: center; gap: 12px; margin-top: 10px; font-size: 13px; }
.barra-funil .nome { flex: 0 0 96px; }
.barra-funil .trilho { flex: 1; height: 24px; background: var(--lateral); border-radius: 8px; overflow: hidden; }
.barra-funil .cheio { height: 100%; background: var(--oliva); border-radius: 8px; }
.barra-funil .cheio.pior { background: #C98A1B; }
.barra-funil .valor { flex: 0 0 44px; text-align: right; font-weight: 600; }
.alerta-item { background: var(--branco); border: 1px solid var(--borda); border-radius: 18px; padding: 18px 20px; display: flex; flex-direction: column; gap: 10px; }
.alerta-item .topo { display: flex; flex-wrap: wrap; align-items: center; gap: 10px; }
.alerta-item .topo i { width: 10px; height: 10px; border-radius: 5px; background: #C98A1B; }
.alerta-item .topo i.ti { background: var(--critico); }
.alerta-item .topo b { font-size: 15.5px; }
.alerta-item .topo small { font-size: 12px; color: var(--suave); }
.alerta-item p { margin: 0; font-size: 14px; line-height: 1.6; color: #3C3B36; }
.chip { min-height: 36px; padding: 0 14px; border-radius: 18px; border: 1px solid var(--borda); background: var(--branco); color: var(--texto); font-size: 13px; font-weight: 500; }
.chip:hover { border-color: #BEBCB0; }
.chip.ativo { background: var(--texto); border-color: var(--texto); color: #fff; }
.chips { display: flex; flex-wrap: wrap; gap: 8px; }
.ok { color: #34501C; font-weight: 600; }
.ruim { color: var(--critico); font-weight: 600; }
.vazio-lista { color: var(--suave); text-align: center; padding: 24px; font-size: 14px; }

@media (max-width: 860px) {
  .lateral { display: none; position: fixed; left: 0; top: 0; bottom: 0; z-index: 30; box-shadow: 0 10px 40px rgba(0,0,0,.2); }
  .lateral.aberta { display: flex; }
  .barra-topo { display: flex; }
  .cortina.aberta { display: block; position: fixed; inset: 0; background: rgba(20,20,18,.35); z-index: 25; border: none; }
  .vazio h1 { font-size: 32px; }
  .pagina { padding: 24px 16px; }
  .msg-usuario div { max-width: 88%; }
}